Follow-up for service businesses
The work you already quoted, booked.
For service businesses that quote jobs and keep a customer list: HVAC, plumbing, roofing, remodeling, landscaping, auto repair and more.
We follow up by text on the quotes that never closed and the past customers due for another visit, then put the jobs on your calendar. AI writes and answers the texts. Devon Morrell runs the whole service for you.
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The conversation
What a follow-up sounds like.
Your business, your team, your calendar. Devon writes the messages with you.
What we recover
You already paid for these.
Quotes that went quiet
Estimates your team priced and sent that never got a yes. We follow up on the open ones, starting with quotes 3 to 24 months old.
Customers due for a return visit
Maintenance, seasonal work, renewals and the next job after the last one. We reach out when it's due.
Calls that rang out
When a call goes unanswered, the caller gets a text back within seconds and can book from there.
The service
How it works
First 30 days
You send an export of your quotes and customers from your field-service software. We reach out once to every open quote and every customer you haven't seen in a year, and book the ones who reply.
Every month after
Follow-up on each new quote, seasonal and maintenance reminders, a check-in when past work is due for replacement, a referral ask after each job, win-back for customers who've gone quiet, and missed-call text-back.
Run ads or buy leads? Speed-to-lead is an add-on: each new form lead gets a text within a minute.
Our guarantee
If the bookings don't come
If jobs booked through the system total less than three times your setup fee within 90 days of go-live, your monthly fee drops to $0 until they do. Or cancel and get the go-live half of your setup fee back. Exact terms are in your written agreement.
Texts only go to customers who agreed to get them, never between 9pm and 8am their time, and STOP always works. Pricing depends on your volume; Devon goes over it on a call.
About Devon
Who's behind this
I'm Devon Morrell. Morrell Automation is my trade name, and I set up and run each business's follow-up myself: I load your quotes and customer list, write the messages with you, and watch the replies. Email me at devon@morrellautomation.com.
Try it yourself
Get the live demo
The demo plays your business following up on an old roof repair estimate. You play the homeowner.
How texting works here
Tick the box and we'll text you the demo, and follow-ups about it, from Morrell Automation's business texting number. Those texts are automated. Leave it unticked and Devon sends you the demo as a short video after the callback. Texting starts once our carrier registration is approved; until then Devon sends every demo after the callback. Your number is used for this demo and a callback from Devon, never sold.